Shipping and Delivery
Customers who purchase from our website securitysolutionsmedia.com give authority for their order to be left unattended at their delivery address. Interactive Media Solutions Pty Ltd will only replace orders providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address require us to ship via multiple methods and carriers. Interactive Media Solutions Pty Ltd reserves the right to use any shipping method with any carrier. Our main carrier is Australia Post, but other carriers may also be used.
The delivery times provided by Interactive Media Solutions Pty Ltd (securitysolutionsmedia.com) are estimates only. Interactive Media Solutions Pty Ltd will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The “Order Notes” box in the Shopping Cart, is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. Interactive Media Solutions Pty Ltd cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Charges may apply to large or bulky items.
New Zealand customers please contact , customerservice@interactivemediasolutions.com.au for a custom quote. All NZ Orders which are paid through Bank Deposit require a $20 International Processing Fee.
