ADT Security has officially unveiled its new Grade A1 Security Response Centre following a million dollar plus redevelopment.
Located at ADT Security’s national headquarters at Rydalmere in Sydney, the new Security Response Centre enhances protection for thousands of ADT Security’s residential and commercial customers nationwide.
Substantially larger than the company’s prior Grade A1 monitoring centre on this site and boasting state-of-the-art monitoring infrastructure and IT systems, the new Security Response Centre has the capacity to accommodate an increased number of operators. This enables ADT Security to provide its residential and commercial customers with a high level of service and significantly expand its customer base. Andy Ellis, President, Installation and Services, Tyco Fire and Security explains:
“ASIAL (Australian Security Industry Association Limited), the peak body for the security industry, has determined that our new Security Response Centre meets the stringent requirements for Grade A1 certification.
“With the opening of this centre, ADT Security has set new benchmarks for monitoring system integrity, alarm response times and the integrity of the Response Centre itself. Even in the event of significant power failure, natural disaster or targeted attack, the construction of the centre and the robust systems in place will ensure continued operation without disruption.
“In short, this is one of the largest, most secure and technically capable monitoring centres in the country.”
Another important benefit of the new Security Response Centre is improved customer service. For example, monitoring operators are now shown real time information such as calls in queue. This has already enabled ADT Security to remarkably improve staff productivity and significantly reduce response times. Ellis says the centre will also have a positive impact on staff tenure levels.
“Overall, this is a safer, more pleasant environment for our hard working monitoring operators. This will help to increase our already high level of staff tenure and further improve the service levels we provide our customers, added Ellis.”
Tyco Fire and Security is the parent company of ADT Security Australia.
MEDIA NOTE: For further information please contact:
Kim Viney, Write Away Communication + Events
Ph: 02 9978 1400
Tamora Wells, ADT Security
Ph: 9947 7239
ABOUT ADT SECURITY
With more than a century’s worth of experience and in having provided electronic security solutions to more than three million residential, commercial and retail customers worldwide, ADT Security is the world’s largest electronic security company. ADT Security’s products include alarm systems and integrated security solutions that link access control, CCTV, electronic article surveillance and source tagging systems. ADT Security is A Tyco Business. www.adtsecurity.com.au
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Tyco (NYSE: TYC) is the world’s largest pure-play fire protection and security company. Tyco provides customers around the globe with the latest fire protection and security products and services. A US$10+ billion company, Tyco has more than 69,000 employees in more than 1,000 locations across 50 countries serving some of the world’s most demanding environments, including banking and financial services, oil and gas, mining, power generation(?), marine, government, defence, healthcare, retail, home security, transportation, and commercial and industrial. For more information, visit the new Tyco at: www.tyco.com.