Milestone releases new software for remote monitoring in hospitals and healthcare

Milestone Systems has revealed a new solution for helping healthcare staff care for patients, which incudes remote monitoring and communication.


The new suite, called XProtect Hospital Assist, will help hospitals with their ongoing staff shortages by doing some of the ‘heavy lifting’ when it comes to monitoring patients. It allows medical staff to remotely observe multiple patients at once and respond to incidents quickly, easing the burden of some routine tasks.

Rahul Yadav, Chief Technology Officer at Milestone Systems, said: “There is no doubt that the irreplaceable human touch of healthcare professionals is essential, and by integrating data-driven video technology into their daily routine, they can now be even further empowered.

“With the use of XProtect Hospital Assist, hospitals can improve patient care by offering an additional layer of support for the healthcare staff. With an extra set of eyes and ears in patient rooms, our solution enables rapid response to incidents, ensuring the highest quality of patient care. And by addressing critical staff shortages and streamlining efficiency, XProtect Hospital Assist paves the way for a better, safer, and more connected hospital environment worldwide.

“We are proud to unveil this innovative solution, designed to enhance hands-on patient care and reinforce the vital role of healthcare professionals.”

Built on the foundations of XProtect – Milestone’s open-platform video management software – XProtect Hospital Assist is designed for medical units treating patients who need round-the-clock or situational observation, such as people in intensive care and rehabilitation units.


Medical staff can use XProtect Hospital Assist to observe multiple critically ill patients at once and communicate with them. This reduces unnecessary room visits and offers a better use of staff resources. To ensure patient privacy, the technology is fitted with a live video blurring function.


Other features include automatic fall detection. This alerts medical staff when a patient falls, saving valuable seconds on their response time. In the US alone, up to one million patient falls occur in hospitals every year, resulting in roughly 250,000 injuries and up to 11,000 deaths*.

Milestone describes the software:

‘Designed exclusively for hospital units caring for patients in need of 24/7 or situational observation, XProtect Hospital Assist is a dedicated remote patient monitoring solution that allows the hospital to increase staff efficiency, react to incidents rapidly and provide high-quality patient care. By providing the ability to observe, detect and respond to situations quickly, XProtect Hospital Assist is a product extension that expands the classic security solution to help improve staff efficiency, optimise patient care and outcomes, and deliver a safer, more efficient hospital environment.’