Johnson Controls launches new retail solution, Sensormatic IQ

Johnson Controls, well-known in the loss prevention space, has announced that Sensormatic Solutions, its leading global retail solutions portfolio, has launched a new platform called Sensormatic IQ.  This intelligent operating platform for retail, backed by a robust technology partner ecosystem, is said to deliver ‘tangible value across the enterprise’.

The open, secure and agile platform integrates the full Sensormatic Solutions portfolio including tagging, retailer, and third-party data sources, along with advanced technology such as artificial intelligence (AI) and machine learning (ML), to offer unparalleled visibility into operations and shopper insights.  This combination drives prescriptive, data-driven outcomes for retailers, creating value and growth opportunities as retailers move into the future.

“In today’s hyper-connected world, the customer experience is about how, where, when, and why engagement happens. That’s why our commitment to enabling customers to harness diverse insights to drive positive outcomes and informed business decisions is more important than ever,” said Bjoern Petersen, President, Sensormatic Solutions. “The launch of Sensormatic IQ reflects our forward-looking business strategy. Through collaborating with our technology partners and leveraging the global reach and scalability of the Google Cloud coupled with smart sensors and advanced analytics, our platform is designed to evolve with the industry and our customer’s needs.”

As the retail industry goes through significant changes, Sensormatic IQ helps retailers improve both their top and bottom line and brand value by:

  • Powering the digital transformation within the evolving retail market
  • Accelerating integration between new and existing solutions and data sets
  • Enabling agile innovation via a secure, scalable, and managed enterprise-grade platform
  • Amplifying value by deriving new insights and outcomes from complex data streams
  • Streamlining execution across retailer functions

“Retailers in Australia and New Zealand have always adapted to changing consumer trends, and it is even more prevalent today with preference for buy now, pay later (BNPL) and buy online, pickup in store (BOPIS) experiences,” said Michael Day, Regional Manager, Australia and New Zealand, Sensormatic Solutions. “As we inch towards rebuilding and recovery from the impact of the health crisis, retailers must look to digitalisation to differentiate themselves. Sensormatic IQ helps them to innovate and transform their businesses using actionable insights to engage their target customers in a cost efficient manner.”

“This open platform represents years of investment and innovation moving to outcome-based operations in order to meet the shifting needs of retailers,” said Petersen. “The addition of the Sensormatic IQ platform is just one more way Sensormatic is providing the foundation for a digital journey that allows retailers to run at an enterprise scale.”

As the industry continues to evolve, Sensormatic Solutions is ensuring retailers have access to the advanced solutions they need to connect people, merchandise, and data in new and innovative ways. Sensormatic IQ’s flexible, open platform can incorporate insights from edge devices, such as POS, sensors, EAS, RFID, Computer Vision, and more, capable of delivering AI predictive and prescriptive models to support operations in retail environments from grocery and apparel to home improvement and malls.