PMT Security raises bar on remote support and engineering

PMT Security has upgraded the capabilities of its engineering team over the past twelve months, and is able to provide full remote support for a wide range of security and network deployments and solutions. The Melbourne-based integrator is also able to deploy and manage virtual solutions off-premises, saving customers time and reducing the total-cost-of-ownership for many security services.

“We have raised the bar significantly in recent times, and our ability to engineer, deploy and manage sophisticated and ultra-modern security services sets us apart from our competitors,” said Darren Taylor, Managing Director of PMT Security. “We have seen the industry evolve over the forty years we have been around and understand that simply delivering and installing boxes of equipment is no longer enough to keep customers safe.”

PMT Security have significantly increased the size and capabilities of their engineering department over the past twelve months, allowing customers better access to planning and design services up-front, and increasing the level of support and problem-solving post deployment.

The company cites a recent instance where a large Western Sydney council suffered a vendor hardware malfunction, and critical services were taken offline. The PMT Security engineering team, operating from offices in Sydney and Melbourne,  were able to provide a virtual work-around solution while the issue was being fixed, and reboot services with a minimum of data loss, time and effort.

“We can manage our solutions from anywhere, our engineers are both highly trained and equipped to handle complex problem-solving whenever and wherever they are required. We can monitor solutions and networks, provide patches and firmware updates, manage storage and data flow – and being able to do it remotely reduces the time it takes for our customers to get the support they require, as well as reducing the cost, in many cases, of sending technicians out to a site,” continues Darren Taylor.

PMT Security partners with a wide range of vendors to provide services including IP camera networks, video data analysis, preventive maintenance, public address systems, physical and logical access control and much more.

“We also have an advanced application that allows us to create a highly-realistic 3D image of an area, then plot the precise camera location for optimal coverage. This ensures there are no blind spots, we have the right pixel count for features like Facial Recognition (FR) and are making the absolute best use of the space in the most cost-effective manner,” continued Simon Vagg, lead engineer at PMT Security.

PMT’s engineering capabilities are helping the company to win more tenders across Australia, with services extending beyond the capability of many leading competitors.

“We have the ability to draft methodology plans, and carry out all work associated with a tender  -whereas many of our competitors need to rely on third parties to do the pre-staging for them. That way, we also have an intimate knowledge of the task once we win the contract, and can really hit the ground running,” continues Vagg.