Advancing secure patient account creation and recovery for MyChart experiences
Ping Identity, a leader in securing digital identities for the world’s largest enterprises, today announced that its patient identity verification and fraud protection capabilities for MyChart are listed in Epic Toolbox.
Healthcare organisations are continuing to modernise patient access experiences while balancing security, privacy, and operational efficiency. Account creation and recovery in MyChart environments require organisations to support seamless patient experiences while incorporating identity verification, fraud detection, and adaptive risk response into digital workflows.
Ping Identity provides patient identity verification combined with real-time fraud and risk detection as a packaged solution for healthcare organisations using MyChart. Powered by dynamic orchestration, these capabilities bring identity verification, fraud and risk detection into MyChart-connected workflows, allowing organisations to automate and secure patient onboarding and account recovery while reducing friction for legitimate users.
The solution includes three core capabilities for MyChart environments that help organizations address these needs:
- Identity Verification: Verify patients during account creation and recovery using government-issued ID, biometric matching, and liveness checks
- Threat and Risk Detection: Detect synthetic identities, account takeover attempts, and suspicious activity using real-time behavioural and environmental signals
- No-Code Orchestration and Dynamic Response: Guide patients through the appropriate account creation or recovery flow in real time, with the ability to allow, challenge, step up, or block interactions based on risk
By enabling healthcare organisations to move beyond static authentication toward continuous, verified trust across patient interactions, the solution helps reduce fraud during account creation and recovery while improving patient access experiences and operational efficiency. The solution works with existing MyChart-connected healthcare systems, helping organisations strengthen security without replacing current infrastructure.
Ping Identity’s identity verification approach is designed to support privacy-preserving standards. It uses minimal data collection and policies that support rapid deletion of Personally Identifiable Information (PII) following identity verification. This supports healthcare organizations’ privacy and compliance objectives, including HIPAA-related requirements.
“Healthcare organisations are being asked to do more with less while protecting increasingly sensitive data,” said Steve Gwizdala, VP Healthcare at Ping Identity. “Ping Identity helps secure patient account creation and recovery connected to MyChart, reducing risk and operational burden without adding friction for patients.”
You can find Ping Identity in Toolbox on Epic Showroom.
For more detailed information, visit the Ping Identity integration page.
Epic and MyChart are registered trademarks of Epic Systems Corporation.
